Christmas Delivery For Made To Order Items
We’re so pleased that you’ve chosen us for your new sofa or made to order item, and can’t wait to see it in your home soon.
Order cut offs for Christmas delivery are advertised on each individual product page, alongside general lead times. Please ensure you check the delivery information on your specified product to avoid disappointment.
Once your order has been placed our manufacturers get straight to work, however there is a very small chance that your order may not fulfil its delivery date due to global shortages of parts and materials. Over the past year, there have been a handful of instances beyond our control where delays at ports, material shortages and unexpected team absences due to COVID have resulted in a minority of items not meeting their delivery date, and as such Christmas delivery is not guaranteed.
Please be assured that we expect all orders to meet their advertised timings, and that the delivery information upon purchase is kept up to date. To manage any unforeseen issues, we have brought forward cut off dates in some instances to allow a little more time for unplanned delays.
Once you have purchased your made to order item/s, you have 14 days to cancel your order if you change your mind. Please note that once items go into production after this time they cannot be cancelled, and unfortunately we cannot offer refunds or discounts for delayed orders.
Our makers are working tirelessly to fulfil orders for Christmas delivery, and we can’t wait for you to receive your item. If you would like to chat to a member of our team, please contact [email protected].