We are a family run company with a relaxed friendly atmosphere in our showroom and office. We’re currently looking for 2 new recruits for our fast growing team.

Below you can find our current career opportunities.

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Job Title:  Customer Services Executive

Reports to: Customer Experience Manager

Hours: Monday - Friday 9-5 (plus holiday cover and overtime)

Salary: To be discussed

Company Background: 
Rose & Grey is a family run business established in 2008, selling an eclectic collection of unique and statement pieces for the home from a wide range of supplier’s. We have an online business and a showroom in South Manchester. We offer a fun, creative and casual environment to work in and this is a fantastic opportunity for an ambitious individual to gain new experiences, working amongst a passionate and friendly team.

Job Purpose:

We are looking for a dynamic, committed individual who works well within a team to help ensure our customers have the exceptional customer service we strive to provide every day. You will also need experience of, and an aptitude for, complex furniture logistics.

You will be responsible for the logistics management of furniture orders and keeping customers informed with a proactive approach. You will also be the main point of contact for customer enquiries and look after order management both online and in the showroom. This predominantly involves answering the phone and responding to customer emails, checking stock availability and taking orders.

Key elements of your role will include:

  • Dealing efficiently and in a friendly manner with customer enquiries both in store and on-line
  • Represent Rose and Grey and ensure customers receive the highest levels of customer service at all times.
  • Become familiar with all Rose and Grey products including delivery lead times, suppliers, fabric types and manufacture.
  • Become familiar with office processes and procedure.
  • Upload products onto our Magento store.
  • Send out product swatches and aftercare
  • Carry out the scheduling of all deliveries of furniture orders, entering information into excel manifests and coordinating with both couriers and suppliers ensuring a cost efficient way of allocating jobs.
  • Contacting customers to discuss deliveries and resolving any issues that may arise during the delivery process
  • Logging all information as required into Linnworks
  • Ad hoc additional duties
  • Processing orders, assist with refunds, exchanges or cancellations

 Skills/Knowledge/Experience:

  • At least 1-2 year(s) of experience in customer service role. Logistics management in a similar background ideal but not essential
  • Strong phone handling skills and active listening
  • Ability to multi-task, juggle priorities, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Computer savvy, experienced with till systems and online platforms (ideally Magento)
  • Exceptional communicator both written and verbal
  • Good knowledge/appreciation of interior design, trends and styles
  • Ability to learn new processes quickly
  • Good IT skills (We use Excel documents for our courier manifests – plus you will need to learn Linnworks stock control system)

Behaviours/Attributes:

  •  A forward thinker with a ‘can do’ attitude.
  • Good communicator / friendly and empathetic
  • Highly organised and able to work in a busy retail environment
  • Diligent and conscientious
  • Commitment to outstanding customer service
  • Love for Interiors - essential
  • Team player, sociable, remains calm under pressure and with a good sense of humour

Is this position of interest?

Please submit a Cover Letter highlighting your previous and / or current relevant experience and attach your CV – stating any applicable notice period. to info@roseandgrey.co.uk

Applications need to be in before 21st Jan 2019

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Job Title:  Digital and Graphic Designer

Reports to: Managing Director

Hours: Part Time, 2-3 days a week

Location: Altrincham

Salary: To be discussed

Company Background: 

Rose & Grey is a successful, family run Home and Interiors brand established in 2008. We sell an eclectic collection of stylish pieces for the home both online and in our showroom in South Manchester and offer a fun, creative and casual environment to work in. This is a fantastic opportunity for an ambitious individual to gain new experiences, working amongst a passionate and friendly team.

The Role: 

After using outsourced designers for many years we have decided to bring this position in-house to enable us to give a fresh focus to brand direction. Our digital / graphic designer would be responsible for all online and offline creative including website design, customer newletters, banners, social and any print work.

Working alongside our Content Manager you will be responsible for the look and feel of all outputs along with working to develop our brand guidelines.  You will be a creative with lots of fresh ideas, a great eye for detail, love of design, typography and photography. You will be responsible for delivering beautiful campaigns in a timely manner. You will, ideally have a love for homeware and be across current trends.

Working all design aspects you will be completely literate within the creative Suite. Experience with HTML and CSS is desirable.

 Duties to include:

  • Responsible for all design elements both digitally and print
  • Work closely with content and marketing to plan and execute innovative content
  • Respond to briefs as appropriate - presenting mock-ups and storyboards as needed
  • Designing Email Newsletters, Banners, Print work, Social Banners and any other ad hoc duties
  • Brainstorming and coming up with creative ideas
  • You will also be helping design our new website

  Skills/Knowledge/Experience:

  • At least 2 years design experience with Adobe suite
  • Knowledge and experience of laying out and cutting up emails (no coding required)
  • Ideally a good understanding of online/mobile user experience
  • Knowledge of HTML processes/limitations
  • Ability to develop concepts and ideas
  • Ability to work without guidance
  • Excellent conceptual and visualisation skills
  • High attention to detail
  • Enthusiasm, energy and determination to achieve results

Our commitment to you:

In return you will be part of a committed and friendly team , work in a nice office with our office cavapoo Bailey,  get a staff discount , your birthday off in addition to your regular holiday and lots of other great  benefits

Is this position of interest?

Please submit a Cover Letter highlighting your previous and / or current relevant experience and attach your CV – stating any applicable notice period.to info@roseandgrey.co.uk

Applications need to be in before 21st Jan 2019

 

 

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