Frequently Asked Questions

How do I contact your customer services team?

We can be contacted on 0161 341 0454

What are your opening hours?

You can place an order on the website 24 hours a day but if you want to talk to us then our office hours are currently 9-3. If you leave us a message then we promise to get back to you within 24 hours but sooner if it is urgent.

I want more information on a product and some more pictures

Then email us on info@roseandgrey.co.uk specifying what you need to know and we will send you as much information as we can

How do I use my promotional code?

Simple enter it in at the checkout when prompted for a ‘coupon’. You can only use one promotional code at a time

When will you debit my order?

All orders are debited in full at the time of the order.

I still haven't received my order even though I've been notified of its dispatch.

Please email us at enquiries@roseandgrey.co.uk stating your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.

What if I'm not in when you deliver?

All large pieces of furniture will be booked in with you before-hand.  Smaller items will either be sent by City Link, Parcel Force or Royal Mail. Please look out for a calling card which will tell you what to do next. Usually City Link will try again on the next working day, Parcel Force and Royal Mail will take your parcel to your local postal depot ready for collection.

What do I do if I urgently need to speak to the courier?

We currently use Avanti Express for all items of furniture, and they would be happy to talk to you on 0800 678 5057. Please give them your full name and postcode

What is your policy on returns?

Please see the returns page which will tell you everything you need to know.