Frequently Asked Questions

Browse through our extensive FAQs to answer all your questions!

How do I contact your customer services team?

We can be contacted on 0161 926 8763 or on enquiries@roseandgrey.co.uk

What are your opening hours?

You can place an order on the website 24 hours a day but if you want to talk to us then our office hours are currently 9-5 Monday to Friday

I want more information on a product and some more pictures

Then email us on info@roseandgrey.co.uk specifying what you need to know and we will send you as much information as we can

How do I use my promotional code?

Simple enter it in at the checkout when prompted for a ‘coupon’. You can only use one promotional code at a time

When will you debit my order?

All orders are debited in full at the time of the order.

I still haven't received my order even though I've been notified of its dispatch.

Please email us at enquiries@roseandgrey.co.uk stating your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.

What if I'm not in when you deliver?

All large pieces of furniture will be booked in with you before-hand.  Smaller items will either be sent by Parcel Force or Royal Mail. Please look out for a calling card which will tell you what to do next. Parcel Force and Royal Mail will take your parcel to your local postal depot ready for collection.

What do I do if I urgently need to speak to the courier?

We currently use Avanti Express for all items of furniture, and they would be happy to talk to you on 0800 678 5057. Please give them your full name and postcode

What is your policy on returns?

Please see the returns page which will tell you everything you need to know.

If you are not happy with your purchase then just send it back to us within 28 days for a full refund.

As mentioned in The Sunday Times top 10 chic clicks

"upbeat, colourful homewares with a whiff of salvage, curated by Guy and Lyndsey Goodger. Adored by the magazine stylists. Upcycled pickle jar lamps, anyone?

 

Thanks for registering with Rose & Grey

Your email address has been recorded in our database and from time to time we will email you to notify you of any new items in our range and good offers we think you might be interested in.

And for your 10% off your first order, simply type “smile” when prompted at the checkout.

Your privacy is important to us; and so we will not sell, rent, or give your name or address to anyone and, at any point, you can select the link at the bottom of every email to unsubscribe.

Thanks again and we look forward to you shopping with us soon.

With Love
Rose & Grey

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