Customer Services and Logistics Executive

Reports to: MD

Hours: Monday - Friday 9.30-5.30 (plus holiday cover and overtime)

Salary: To be discussed

Rose & Grey is a family run business established in 2008, selling an eclectic collection of unique and statement pieces for the home from a wide range of supplier’s. We have an online business and a showroom in South Manchester. We offer a fun, creative and relaxed environment to work in and this is a fantastic opportunity for an ambitious individual to gain new experiences, working amongst a passionate and friendly team.

We are looking for a dynamic and committed individual who works well within a team to help ensure our customers have the exceptional customer service we strive to provide every day. You will also need experience of and an aptitude for complex furniture logistics.

You will be responsible for the logistics management of furniture orders, ensuring customers receive their products on time and taking a proactive approach to keeping customers fully informed at all stages. You will also be the main point of contact for customer enquiries and look after order management both online and in the showroom. This will primarily involve responding to customer queries via phone and email, checking stock availability, product information and taking orders.

Key Responsibilities:

  • Dealing efficiently and in a friendly manner with customer enquiries both in store and online
  • Carry out the scheduling of all furniture deliveries. This will involve entering information into excel manifests and coordinating with both couriers and suppliers to ensure cost efficiency and a superior customer experience
  • Processing orders and assisting with refunds, exchanges or cancellations
  • Represent Rose and Grey and ensure customers receive the highest levels of customer service at all times
  • Become familiar with all Rose and Grey products including delivery lead times, suppliers, fabric types and manufacturers
  • Become familiar with office processes and procedure
  • Upload products onto our Magento store
  • Send out product swatches
  • Contacting customers to discuss deliveries and resolving any issues that may arise during the delivery process
  • Logging all information as required into Linnworks stock control system
  • Ad hoc additional duties


  • At least 1-2 year(s) of experience in a customer service role. Logistics management in a similar industry ideal but not essential
  • Strong phone handling skills and active listening
  • Ability to multi-task, juggle priorities, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Computer savvy, experienced with till systems and online platforms (ideally Magento)
  • Exceptional communicator both written and verbal
  • Good knowledge/appreciation of interior design, trends and styles
  • Ability to learn new processes quickly
  • Good IT skills (We use Excel documents for our courier manifests – plus you will need to learn Linnworks stock control system)


  • A forward thinker with a ‘can do’ attitude
  • Good communicator / friendly and empathetic
  • Highly organised and thrives in a busy retail environment
  • Diligent and conscientious
  • Commitment to outstanding customer service
  • Team player, sociable, remains calm under pressure and with a good sense of humour
  • Love for Interiors - essential

Is this position of interest?

Please submit a Cover Letter highlighting your previous and / or current relevant experience and attach your CV – stating any applicable notice period to:

Closing date for application - Tuesday 3rd January


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With Love
Rose & Grey

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